14th July 2015
The Hall, NAB building
Level 3, 700 Bourke St
Yarra Ranges is one of Victoria’s largest councils, and provides hundreds of services to its community. With a huge increase in mobile website visitors, Yarra Ranges needed to not only update its website, but seriously re-think how it communicated, engaged and delivered services to an increasingly digital audience.
By adopting a task-focused, resident centric design philosophy, they delivered a refreshingly simple local government website experience that changes many pre-conceived notions about what’s important in a council website and why residents visit in the first place.
Alex and Kirsty will share their journey in planning and building the new Yarra Ranges Council website, the outcomes of the project, and where the website is heading in the future.
Alex Gelbak (@alexgelbak) is the Director of Innovation and Strategy at Seamless. He gets excited about digital government, smart cities, game of thrones and cards against humanity. Seamless helps cities & governments deliver better online services via their website and intranets.
Kirsty Thomas (@thatkirstygirl) is the Digital Coordinator at Yarra Ranges Council. She manages Council’s web and intranet and ensures that the online services and communications provided to council residents and staff are engaging and user friendly. She’s passionate about driving change within the organisation to improve online service delivery , listening to her eclectic music collection and playing the guitar badly.
Melissa Corso (@Melissa_Corso) has worked for Deloitte for over 6 years and is a Manager in Deloitte’s Customer Practice. She has worked as a Lead UX designer for numerous projects and have strong background in Lean UX, requirement gathering, interaction design, workflow development and process mapping. She has held many different roles in system implementation projects focused on UX, business analysis responsibilities (functional and non-functional requirements), test coordination, technical architecture and data migration.
She is passionate about making people’s lives simpler and making her teams lives more efficient and effective through the use of Lean UX.